Terms & Conditions
Relating to Remembrance Jewelry
Oak Moon Rising hopes you will absolutely love your custom keepsake piece, but sometimes things don’t work out as anticipated and that is understandable. If you have any concerns, please read through these terms & conditions
You have up to 3 months to ship your inclusion(s). Please let me know immediately if there is a delay so that I can plan accordingly. If you have not contacted me after 3 months, I will attempt to contact you and arrange for either a store credit or a refund minus a 30% restocking fee.
Upon receiving your order, if you are not 100% satisfied, you have THREE (3) days to contact me regarding an exchange or remake of your keepsake. I do not offer refunds on finished pieces. When contacting me regarding concerns, please send clear photos and a detailed description to firstname.lastname@example.org
Each complaint is on a case-by-case basis. I offer exchanges or remakes when an item has a clear fault beyond the normal range of handmade variations. Determining if a design concern is warranting an exchange, modification, or remake is at my discretion. Note that things such as small air bubbles within the piece, molding lines, evidence of hand forming and hand sanding, bead caps may not sit 100% flush, and other small imperfections are all within the normal range of handmade jewelry. By purchasing from Oak Moon Rising, you understand that your piece will not be “flawless” and are satisfied purchasing a handmade versus commercially-made product.
I do not cover exchanges or remakes if it has been longer than 3 days since you received your keepsake and failed to promptly notify me of your concerns or if it has been determined that your jewelry concerns fall within the realm of handmade variations. You must send your keepsake back to me within THIRTY (30) days of reporting the faulty piece.
Oak Moon Rising is not, under any circumstances, responsible for loss or damage in shipping. I do not take responsibility for other businesses and their handling such as the United States Postal Service and other mail carriers.
Once your order has been submitted, you will have FIVE (5) days from your purchase date to cancel. You will be refunded 70% of the total cost of your order. After 5 days from the purchase date, orders are non-refundable. If you have already shipped your inclusion(s), your order is non-refundable.
By choosing to purchase from and sending your inclusions to Oak Moon Rising, you agree to waive any and all liability from Oak Moon Rising and it’s representatives. We are released from legal pursuit for any accidents or loss of your inclusions, including but not limited to flood, fire, theft, transportation failure, acts of God or any other incidents. Your order and inclusion shipment implies that you understand and are in full agreement to the policy set herein.